Terms and Conditions for Our Removal Services
These conditions explain the rights, obligations and responsibilities of all parties to this Agreement. In Clauses 6, 15, 16, and 17 We limit or exclude our liability for loss and damage. We recommend you arrange insurance to cover your goods or premises. We are able to arrange insurance for your benefit upon request.
Sleaford Removals TERMS AND CONDITIONS OF SERVICES
No variation of these conditions shall be valid unless it is in writing and signed by or on behalf of you and us.
DEFINITIONS
i. “you” / “your” – the client entering into the agreement with us.
ii. “we”, “us” or “our” – Sleaford Removals
iii. “quotation” – our formal document setting out the cost of your removal.
iv. “goods” – all furniture and effects which are to be the subject of the services.
v. “service” – the whole of the work to be undertaken by us in connection with the goods including storage (if applicable).
vi. “agreement” – the contract between you and us for the supply of the services.
vii. “subcontractor” – any person who performs or agrees to perform the whole or any part of the services under arrangement with us.
viii. “working days” – Monday to Friday, excluding weekends and public holidays.
ix. “Lien” – our legal right to hold your goods until you have paid all outstanding charges.
x. “Force majeure” – any circumstance not within our reasonable control including strikes, acts of nature, fire, floods, severe weather, war, terrorism, or any law or order of any government or judicial authority.
xi. We reserve the right to refuse to quote for carriage of goods for any particular person or class of goods at our discretion.
xii. We strongly recommend that you arrange accidental damage insurance to cover your goods or premises during the removal and/or storage process.
1. QUOTATION
1.1 Our quotation is valid for thirty days from the issue date and is a fixed-price.
1.2 All quotations are based on normal working hours, Monday to Friday, unless otherwise specified in writing.
1.3 Our quotation excludes cancellation/postponement waivers, fees to government bodies, customs charges or any extraordinary expenses unless otherwise stated.
1.4 If the removal varies from the quotation, or if we are prevented from or delayed in undertaking the move (except where that prevention or delay results from a factor within our control), we will be entitled to make a reasonable additional charge.
2. EXCLUDED FROM QUOTATION
2.1 We will not: take down or put up unit furniture or fixtures; disconnect or reconnect appliances; take up or lay fitted floor coverings; move loaded refrigerators/deep freezers; move night storage heaters unless properly dismantled; or dismantle/assemble garden furniture and equipment.
2.2 We are not authorised or qualified to undertake these works and recommend you engage a properly qualified person.
3. SERVICES
3.1 In providing the service, we undertake to use the required knowledge, behaviours and skills; ensure all materials are of satisfactory quality and fit for purpose; comply with all applicable laws; and take due care of all goods in our possession.
4. ADDITIONAL CHARGES
4.1 Additional charges may apply if: the move does not take place within twenty-eight days of the quoted date; storage exceeds six months; there are fluctuations in currency, taxation, freight or fuel charges; moves are carried out on weekends or public holidays; collection/redelivery is above the first floor; additional items are added; or mechanical equipment or structural alteration is required.
5. PAYMENT
5.1 A minimum deposit of 30% of the removal cost is payable upon acceptance of our quotation.
5.2 The balance must be received and cleared at least three working days before the removal date.
5.3 If payment is not received, we reserve the right to refuse to undertake the removal.
5.4 Overdue sums will accrue interest at 3% per annum above the Bank of England base rate.
6. INSURANCE
6.1 It is your responsibility to insure your goods. We can arrange insurance on request, subject to you declaring the full replacement value and paying the premium in advance.
6.3 We will not offer separate insurance cover unless the goods have been packed by us and/or using our materials.
6.4 If you pack items yourself, standard damage liability only will apply for those items.
7. CANCELLATION/POSTPONEMENT
7.2 Cancellation/postponement fees:
– More than 15 working days before start: no charge
– 10–15 working days: 30% of charges
– Less than 10 working days: 60% of charges
– Less than 3 working days: 75% of charges
– Within 24 hours: 100% of charges
8. DELIVERY
9.1 Delivery times are estimated. We are not liable for delays due to factors outside our control.
9.5 If we cannot deliver, we are entitled to unload goods into storage and charge for storage and subsequent redelivery.
9. GOODS EXCLUDED FROM REMOVAL OR STORAGE
The following will not be moved or stored under any circumstances: passports and travel documents; currency and valuables; perishable items; dangerous or explosive items; animals or plants; prohibited or stolen goods.
10. DAMAGE LIABILITY
15.1 Unless otherwise agreed in writing, if we are negligent or in breach of contract we will pay up to £40 for each item lost or damaged, or at our discretion repair or replace the item.
15.3 We will not be liable for damage resulting from defective or inadequate packing where the packing was not undertaken by us.
11. NOTIFICATION OF LOSS OR DAMAGE
16.1 You must give us detailed written notice of any loss or damage within seven days of delivery.
16.5 These time limits are essential.
12. EXCLUSIONS OF LIABILITY
We will not be liable for: loss occurring during removal by a third party; damage from inadequate packing not undertaken by us; valuables, currency or perishables; electrical or mechanical derangement without external damage; normal wear and tear; or events outside of our control including fire, acts of God, war or adverse weather.
13. DISPUTES
If a dispute arises, written notice will be given to the other party. If we cannot resolve the dispute between us, you are entitled to refer it to The Furniture Ombudsman, an independent dispute resolution provider. Use of this service does not prejudice your right to commence court proceedings in England and Wales.
14. DATA AND PRIVACY
To provide our services we collect and hold personal information subject to our privacy policy, which can be found on our website. By asking us to provide a quotation, you consent to the collection and use of that information for the purposes described.
15. APPLICABLE LAW
This agreement is governed by and construed in accordance with the laws of England and Wales.